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All I Really Need To Know I Learned In A Contact Center

All I Really Need To Know I Learned In A Contact Center

Take a look at any collection of business books and you’ll undoubtedly find many more volumes written on process improvement, overcoming obstacles, goal setting and strategies for achieving success than you could ever possibly hope to read in a lifetime.…

By Dustin Moore | June 11, 2015 | Uncategorized | No Comments |
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Employee Development – Treat Your Employees Like MVPs (Minimum Viable Performers)

Employee Development – Treat Your Employees Like MVPs (Minimum Viable Performers)

Too often, we treat employee development for top performers like a traditional “waterfall” development cycle (think Gantt chart), with long and frequently unproductive periods between opportunities that have the potential to be transformative for both the employee and the organization.…

By Dustin Moore | March 12, 2015 | Uncategorized | No Comments |
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If You Want To Be Successful, Ask Yourself First

If You Want To Be Successful, Ask Yourself First

Have you ever asked a colleague for information, only to be frustrated by their long response time? Have you ever received a response from a coworker after asking something and realized you could have answered the question yourself? Has your…

By Dustin Moore | March 2, 2015 | Uncategorized | 2 Comments |
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Resolve to Create a Stop Doing List

Resolve to Create a Stop Doing List

Another year has come and gone, and we now find ourselves – as employees, employers, managers and leaders – already across the threshold of the new year. Many of us have (or will shortly) come back to the office and begin to…

By Dustin Moore | January 2, 2015 | Uncategorized | No Comments |
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Why You Should Ask More Questions And Give Fewer Answers

Why You Should Ask More Questions And Give Fewer Answers

One of the defining and immediately identifiable characteristics of a good leader is the outsized ratio of questions they ask to answers they provide. I’ve had the privilege of working with several leaders who are exceptional question-askers. Throughout the course…

By Dustin Moore | May 22, 2014 | Uncategorized | 1 Comment |
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Review: The 5 Dysfunctions of a Team (Part 2)

Review: The 5 Dysfunctions of a Team (Part 2)

  In part 1 of the Millennial Leadership Review of The 5 Dysfunctions of a Team, we discussed Team Number 1, as well as the first two dysfunctions: Absence of Trust and Fear of Conflict. Today, we’ll review the remaining dysfunctions:…

By Dustin Moore | May 5, 2014 | Book Review, Uncategorized | No Comments |
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Review: The 5 Dysfunctions of a Team (Part 1)

Review: The 5 Dysfunctions of a Team (Part 1)

If you haven’t read “The 5 Dysfunctions of a Team,” make sure you add it to your summer reading list. It is a short book, packed with valuable insights. As with most of his books, author Patrick Lencioni presents the…

By Dustin Moore | April 28, 2014 | Book Review, Uncategorized | 1 Comment |
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Leadership Is Easy (April Fool’s Edition)

Leadership Is Easy (April Fool’s Edition)

Look – leadership is easy. Super easy. I know, because I am a leader, and I see other people doing it wrong. They just need to do it the way I know it needs to be done, and everything will…

By Dustin Moore | April 1, 2014 | Uncategorized | No Comments |
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The Window and the Mirror Leadership Model

The Window and the Mirror Leadership Model

Have you ever worked with someone who was quick to take credit for every successful outcome they had a connection to, but who, at the first sign of trouble, would just as quickly assign blame to any and everyone involved…

By Dustin Moore | March 21, 2014 | Uncategorized | 5 Comments |
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Should I Stay or Should I Go? A Career Cost Benefit Analysis Tool

Should I Stay or Should I Go? A Career Cost Benefit Analysis Tool

Why do employees leave their companies? According to a recent study of LinkedIn users, the top three reasons given for leaving are (in order): greater opportunities for advancement, better leadership from senior management, and better compensation/benefits. But before you decide…

By Dustin Moore | March 19, 2014 | Uncategorized | 3 Comments |
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Recent Posts

  • All I Really Need To Know I Learned In A Contact Center
  • Employee Development – Treat Your Employees Like MVPs (Minimum Viable Performers)
  • If You Want To Be Successful, Ask Yourself First
  • Resolve to Create a Stop Doing List
  • Why You Should Ask More Questions And Give Fewer Answers

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