All I Really Need To Know I Learned In A Contact Center

All I Really Need To Know I Learned In A Contact Center

Take a look at any collection of business books and you’ll undoubtedly find many more volumes written on process improvement, overcoming obstacles, goal setting and strategies for achieving success than you could ever possibly hope to read in a lifetime.…
Employee Development – Treat Your Employees Like MVPs (Minimum Viable Performers)
If You Want To Be Successful, Ask Yourself First

If You Want To Be Successful, Ask Yourself First

Have you ever asked a colleague for information, only to be frustrated by their long response time? Have you ever received a response from a coworker after asking something and realized you could have answered the question yourself? Has your…
Why You Should Ask More Questions And Give Fewer Answers

Why You Should Ask More Questions And Give Fewer Answers

One of the defining and immediately identifiable characteristics of a good leader is the outsized ratio of questions they ask to answers they provide. I’ve had the privilege of working with several leaders who are exceptional question-askers. Throughout the course…
Review: The 5 Dysfunctions of a Team (Part 2)

Review: The 5 Dysfunctions of a Team (Part 2)

  In part 1 of the Millennial Leadership Review of The 5 Dysfunctions of a Team, we discussed Team Number 1, as well as the first two dysfunctions: Absence of Trust and Fear of Conflict. Today, we’ll review the remaining dysfunctions:…
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